WhatsApp Commerce

WhatsApp is the most popular communication channel in India. Our platform allows you to leverage it for automated updates, sales recovery, and direct conversational commerce.

1. Connecting WhatsApp (Manual API Key Flow)

Currently, to connect your WhatsApp Business account, you must generate a permanent access token from your Meta App Dashboard:

1. Go to the Meta for Developers Dashboard and create a WhatsApp Business app.
2. Generate a Permanent Access Token for a System User.
3. Navigate to Settings > Integrations > WhatsApp in Ecomentic.
4. Enter your Phone Number ID, Business Account ID, and your Permanent Access Token.
5. In the Meta Dashboard, configure your Webhook URL to point to the Ecomentic endpoint shown in your settings and subscribe to messages.

Automated Notifications

• Order Confirmation: Sent immediately after a successful payment.
• Shipping Updates: Automatically triggered when you generate a label or update the tracking number.
• Abandoned Cart Recovery: If a customer leaves items in their cart without checking out, a reminder is sent.
• AI Conversational Parsing: Meta WhatsApp Webhooks are directly connected and intelligently parsed by Gemini AI, enabling automated interpretation of incoming messages.

Sharing Quotations

For B2B or custom orders, you can use the "Share via WhatsApp" button inside any Order or Draft Order page. This sends a direct message to the customer with a link to download their quotation or invoice.