Returns Management (RMA)

A smooth return process is essential for building customer trust. Our RMA system automates the reverse logistics flow.

The Return Flow (ReturnRequest Statuses)

Every return operates via a ReturnRequest model that tracks its status:

• Pending: Customer initiated a return. Action: You must review the reason/images and Approve or Reject.
• Approved: Return accepted. Action: Schedule reverse pickup.
• In Transit: Package picked up by courier and on its way back.
• Received (Pending QC): Arrived at warehouse. Action: Perform Quality Control check on the items.
• QC Passed: Items are restockable. Action: Issue refund to wallet or original payment method.
• QC Failed: Items are damaged or incorrect. Action: Contact customer for resolution.
• Refunded: Cycle complete, money returned.

Partial Returns

Customers can return specific items from a multi-item order without cancelling the entire purchase. The system calculates the pro-rata refund amount automatically.