Refund Policy

Last updated: July 17, 2026

Ecomentic provides a software-as-a-service (SaaS) commerce platform. Because our infrastructure and bandwidth allocations are provisioned immediately upon subscription, we maintain a strict policy regarding refunds and cancellations.

1. Subscription Plans

All subscription plans (Nano, Micro, Starter, Growth, Scale, Business, and Enterprise) are billed in advance on a monthly or annual basis and are non-refundable. This applies whether or not you actively use your tenant account during the billing cycle.

• Monthly subscriptions: You may cancel at any time, but no refunds will be issued for partial months. Your account remains active until the end of the current billing cycle.
• Annual subscriptions: Paid upfront for a 12-month term at a discounted rate. Annual plans are non-refundable and cannot be prorated if cancelled early.

2. Free Trials

We offer a 7-day free trial on most plans to allow you to evaluate the platform. You will not be charged if you cancel before the trial period ends. Once the trial converts to a paid subscription, it becomes non-refundable.

3. Add-ons and Usage Overages

Any additional purchases, such as AI Credits, extra staff seats, premium themes, or bandwidth overages, are final and non-refundable. Overage charges are billed in arrears based on actual consumption.

4. Exceptions and SLA Credits

Refunds or service credits may be granted at Ecomentic's sole discretion in the following scenarios:

• Significant billing errors on our part.
• Failure to meet the uptime Service Level Agreement (SLA) for eligible Business and Enterprise plans, in which case SLA credits are applied to your next invoice.

5. How to Cancel

You can cancel your subscription at any time through the Ecomentic Admin Dashboard under Settings > Billing > Subscriptions. Upon cancellation, your tenant data will be queued for deletion in accordance with our data retention policy. Please ensure you export your data before the cycle ends.